Frequently Asked Questions

We are contactable online so if you have any questions feel free to reach out to us anytime. Alternatively you can read our FAQ section which should address some of your potential questions.

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How long does the booking process take?

You can book some properties instantly depending on the host.  Hosts have 24 hours to respond those instant bookable properties. There are also many properties which are inquiry based which means hosts can check availability and then respond.

What methods of payment accepted?

We accept all major credit cards, Paypal and Stripe.

Can I use more than one payment method to pay for a reservation?

Please contact us and we can assist you with this.

How do I edit or remove a payment method?

Please contact us for assistance with this.

Booking Questions

Can I make changes to a pending reservation request?

Yes you can cancel.

How do I cancel a reservation request?

Please contact us.

How do I check the status of my reservation?

You will be able to check the status of your booking in your roompanda account.

How do I find my reservation?

This is located in the reservation section of the Roompanda messaging app.

When am I charged for a reservation?

We will charge the moment you are happy to confirm the reservation.

Help on your reservations

What happens if my host cancels my reservation?

If a host cancels a reservation you will receive a refund minus the credit card fees.

What is the Resolution Center?

The resolution centre is designed to assist both you and the host.  We will mediate and assist you with any concerns or issues.

What should I do if I forgot something at a place I stayed?

Please contact our trusted hosts and they will be sure to help you.

Should I book if I have not heard back from the host?

The booking won’t be confirmed if the host hasn’t replied so please wait and the host reply shortly.

How do I share trip details with others?

You will receive an email confirmation of your booking which you can then share the information with your friends.

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